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Data Protection

Vision Express is registered with the Data Protection Registry and take their commitments and obligations under the Data Protection Act 1998 (and any subsequent legislation) very seriously.

Customer/User details are treated with the utmost respect and our staff are trained in the observance of the Data Protection Act. Our aim is that your visit to our Website is enjoyable and informative and that you will return to the Site on many more occasions in the future in the knowledge that the privacy of your information or personal data is secure.

For Your Guidance

Vision Express (UK) Ltd has appointed a Data Compliance Officer to ensure compliance on all Data Protection issues. The Data Compliance Officer can be contacted by writing to Vision Express (UK) Ltd, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ. Any queries or concerns should be addressed in the first instance to the Data Compliance Officer.

Personal Information as defined within the Data Protection Act, includes your name, date of birth, e-mail and postal address or any information which would enable an individual to be identified. These are known as personal identifiers. We may in the usage of this Website require some or all of these personal identifiers to be deposited. Where such information is given, we are committed to protecting the privacy of the information received.

No information about you will be collected without your consent and you will be advised where personal information is called upon to be collected i.e. when you register for a particular service or order a product from us.

We do use cookies. Cookies is a technical term, but basically a cookie identifies your computer by reference to information contained within the hard-drive. They do not identify a user personally and therefore no personal information has been obtained. Your computer can be set not to accept cookies if you so wished although in doing so you may not obtain the full benefit of our Website.

We do not divulge or sell personal information to other sources such as mailing houses and the like under any circumstances. We may, however (where permission has been granted) use the information given for our own marketing purposes – to advise you of new products or services which you may benefit from or to issue reminders for eye-exams. You can tell us at any time if you want us to stop sending such information to you. If you wish to stop such mailing please contact the Data Compliance Officer in writing (or by e-mail at ) and we will action your request.

The Data Protection Act also includes regulations controlling the security of data held and we apply strict security procedures in respect of both the storage and disclosure of information to prevent unauthorised disclosure of information. Our databases are regularly backed up and we have systems in place to ensure that data is secure and is not lost. Privacy of information given is paramount and we will not disclose any information about you to a third party (unless required by law to do so) without your permission.

The Data Protection Act requires that information held about a Customer/User must be accurate and up to date. In the event that your details change (in the event of marriage) or you move address it would be helpful if you could advise us of such a change so that your records can be updated.

As well as requiring information to be up to date, the Act also provides that information should not be held or processed for longer than is necessary. You can therefore request that your details be deleted from our database at any time, although we would require written authority (or e-mail) from you in order to do this.

Under the provisions of the Data Protection Act you have the right to see what information is held concerning you and if you wish to do this, an application in writing should be made to the Data Compliance Officer, Vision Express (UK) Ltd, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ. An administration fee of £10 is required in addition to the written request.

Any changes in our Data Protection Privacy Statement will be notified through this page so that you are always up to date as to how we collect and process personal data, how we use the same and more importantly under what circumstances we disclose that information to other parties.

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