Optical Assistant (Retail)

Apply now
  • Job Reference:
    14954
  • Contract Type:
    Full Time
  • Job Type:
    Optical Support
  • Contract Hours:
    37.5/Week
  • Location:
    Support Office
  • Days Per Week:
    5
  • Apply now

Job Overview

At Vision Express, we are committed to providing our customers with outstanding service delivered by outstanding people. Across every role in our stores, everyone has a key part to play.

To join us as an Optical Assistant you don’t need Optical experience, we will provide you with all the training and support you’ll need. Just bring a passion for providing the very best customer experience.

What can you expect from the role?

The role of an Optical Assistant offers more responsibility and involvement than your normal retail position. As the face of Vision Express, you’re there to help customers through their e-commerce journey with us.

The beauty of this role is that no two days are ever the same. It is up to you to bring our brand alive through providing the best customer care every step of the way.

You’ll be quick to build a rapport with customers from answering customer queries, providing expert guidance to help with their product selection, to support with any issues or returns required and, where necessary, liaise with the nearest store for the customer to visit.

You will play a critical role in the achievement of all customer service and delivery time KPIs through exceptional customer focus and care.

If you share our passion for providing the best customer journey, there is no better place to express your potential.


What will we provide you?

What will we provide you?

One thing is for sure, you’ll find a rewarding, customer focussed culture with excellent training and opportunities to develop your career if you want to.

Alongside hours to suit you and a competitive salary, you will also receive:

• Up to 38 days’ paid leave (dependent on length of service)

• Free eyewear and generous discounts for you, your family and friends

• Flexible benefits including health, wellbeing and lifestyle options

If you are looking for a totally unique career, then we have the opportunity for you!