Divisional Ophthalmic Business Partner

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  • Job Reference:
  • Contract Type:
    Part Time
  • Job Type:
    Professional Support
  • Contract Hours:
  • Location:
    Support Office
  • Days Per Week:
  • Apply now

Job Overview

At Vision Express we’re passionate about what we do and customer satisfaction is at the top of our agenda. From our stores to our support centre - everyone has a key part to play.

We are currently looking for a GOC/CORU registered Optometrist, to join us as a Divisional Ophthalmic Business Partner to join our team. This role will see you providing clinical support 2 days a week, and providing Professional Support to the Vision Express Senior Management team, Support Centre departments and Regional Managers. Execute key Professional Services and commercial objectives to drive clinical excellence and efficiency.

Key Responsibilities:

• Execute key Vision Express and Professional Services objectives

• Develop and manage successful and productive relationships with key stakeholders including external bodies

• Working with the recruitment team to engage with potential new recruits, future talent and support with pre-reg selection

• Supporting the Optical Compliance Manager to proactively review and improve policy and procedures

• Monitor industry and competitive activity, share ideas on Operational actions and strive for continuous improvement

• Support with the ongoing development and the digitalisation of standard operating procedures, ways of working and the Professional Services audit

• Provide development, support and guidance through ongoing communication and quarterly meetings

• Execute the strategy for enhanced services within Vision Express

• Work within allocated budgets, monitoring expenditure and proactively utilise methods for controlling and reducing costs

• Work effectively as a Business Partner, acting as the link between Professional Services and the rest of the business

What will we provide you?

Job Requirements:

- GOC registered and fully qualified for minimum 3 years

- Maintain annual CET requirements

- Demonstrate strong clinical and commercial awareness with proven ability to drive performance

- A strong team player

- Ability to manage people

- Ability to plan, organise and prioritise effectively

- Ability to coach, mentor and motivate others

- Exceptional customer services skills

- Strong written and verbal skills with ability to influence and persuade

- Ability to adapt to challenging situations

- Analytical and can identify actions for improvement

- Can make sound decisions

- PC literate

- Warm, friendly, trustworthy and empathetic

- Be able to lead by example, especially in terms of professional standards and customer care

- Professional, knowledgeable, consistent and honest

- Communicate in a professional and friendly manner, actively listening and responding

- Take a genuine interest in customers

- Positive, enthusiastic and engaging

- Represents our brand at all times

- Reliable, responsible and resourceful, using intuitive to delight and support others

- Has a can do attitude