The team’s primary responsibility is the development and upgrading of the store estate, including all maintenance and facilities management. As well as the procurement of new stores, this can involve store relocation, upsizing, downsizing and reconfiguration, plus the procurement of warehousing and office space.
To determine current and future property requirements, the team work in collaboration with other areas of the business, particularly operations, marketing and finance. They then draw on their extensive knowledge of the retail property market, to negotiate the best possible lease renewal and rental deals.
The Store Development team are responsible for every element of the store environment, from design through to delivery, including new store interiors, refits, upgrades and reconfiguration. They work closely with marketing to create welcoming spaces which provide the ideal customer experience.
With an estate of nearly 600 stores to look after, the Facilities team undertake a wide range of activities. As well as actual hands-on maintenance, they run a busy help desk, repair and replace ophthalmic equipment, organise cleaning and waste collection and even provide staff uniforms.