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E-Commerce Optical Assistant

  1. Marketing
  2. Permanent

Store Support Centre, Ruddington, Nottingham

Hours per week:



This vacancy has now expired. Please see similar roles below...

Role overview

As an E-Commerce Optical Assistant at Vision Express, you’ll be responsible for processing e-commerce orders in an accurate and efficient manner, helping to maximise customer service and business profitability. You’ll need to ensure that orders are processed in line with GOC legislation, and that relevant standards are maintained when processing prescription eyewear.

You’ll be a great communicator, able to respond to customer queries promptly, and take ownership of issues to resolve customer complaints. You will be responsible for ensuring that orders are actioned as quickly as possible, and customers are kept informed of the progress of their order. Your passion for customer service will support our ambition to See More and Be More, and we’ll support you to continuously learn and grow with Vision Express.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Who is the perfect candidate?

  • Great communication and rapport building to translate professional terminology and maintain accurate records of customer interactions
  • Previous experience in a customer service role
  • Empathetic and understanding with your customers, with strong problem-solving skills and the ability to think on your feet, to resolve customer queries
  • Confidence, passion, drive, and enthusiasm
  • Proactive attitude towards improving processes and enhancing customer experiences, embracing change and adapting to new ideas or technologies to benefit the team and customers
  • Familiarity with computer systems, to be able to navigate the relevant software and systems quickly, and efficiently, whilst taking customer queries via phone and email.

Anything else you should know?

  • Pension scheme
  • Life Assurance - 2 x your basic annual salary
  • Free eyewear annually with eligibility from day one of joining us!
  • Free on-site gym
  • Free parking for all Vision Express colleagues
  • Opportunities to get involved in the OneSight EssilorLuxottica Foundation
  • Discounts for friends and family
  • Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between
  • 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
  • Flexible health related benefits, such as Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan
  • Opportunities to join a company wide community with peer to peer knowledge sharing and collaborating through our internal channels
  • Flexible lifestyle benefits such as, Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme
  • And so much more!

Hybrid Working Policy

    At Vision Express, we understand the importance of work-life balance, so we offer flexibility to work from the office and home in the form of our hybrid working policy. In brief, we work a set number of days, split between the office and home, to ensure you get the best of both worlds.
    We’ll talk more about how this looks for you during your interview.