Role overview
At Vision Express we’re passionate about what we do and customer satisfaction is at the top of our agenda. From our stores to our support center, everyone has a key part to play.
Based in Ruddington, Nottingham we're looking for an IT Helpdesk Analyst to work in our IT Department supporting our network of stores.
We’re looking for someone to be a single point of contact for all Stores providing a service for resolution, including advice and problem diagnosis. You’ll need to analyse the nature of each query and provide a suitable solution within the necessary timescales. You’ll need to assess situations and escalate problems that could potentially have a severe impact on the business. Another part of this interesting role includes carrying out system builds, configuring, shipping and installing new equipment.
Who are we?
We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.
Who is the perfect candidate?
- Ideally you’ll be able to demonstrate:
• The ability to assimilate information from multiple sources to find the cause of a problem
• The ability to confidently communicate with all customers and display excellent levels of service
• That you can work effectively within a team with minimal supervision and using your own initiative
• An understanding of the topology and equipment within a store.
• A level of creativity and flair in solving problems
• A natural can-do approach
• The ability to drive a difficult situation or task through to conclusion, sometimes under pressure
• Initiative to achieve goals
Anything else you should know?
- Pension scheme
- Free eyewear annually with eligibility from day one of joining us!
- Free parking for all Vision Express colleagues
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts for friends and family
- Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between
- 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
- Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan
- Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels
- Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme
- And so much more!