Assistant Store Manager

Bluewater

Retail Management

38.75 hours per week

Permanent

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As an Assistant Store Manager at Vision Express, you’ll support the Store Manager in overseeing the daily operations of one of our largest and highest-performing flagship stores in the UK. Working alongside another Assistant Store Manager, you’ll help lead a team of over 20 colleagues, ensuring exceptional customer experiences and strong commercial results.

This is a fast-paced, high-volume store where you’ll play a key role in managing the team, driving performance, and maintaining excellent standards of customer service, visual merchandising, and store presentation. You’ll be confident acting as a first point of contact for both colleague and customer escalations, handling situations with professionalism and care.

You’ll assist with administrative tasks such as stock ordering and management, cash handling and reporting, while helping to create a positive, inclusive and high-performing team environment. This is a fantastic development opportunity for someone looking to step up into a Store Manager role in the future, with strong support and exposure in a flagship setting.

All our colleagues play a key part in our mission of helping our customers to ‘Step Out in Confidence’ by providing tailored and effective eye care and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle.

Benefits

• Free eyewear annually with immediate eligibility
• Monthly bonus potential up to £350 plus uncapped commission
• Family and friends discount of up to 75% with free eye tests
• 33 days annual leave with the opportunity to buy or sell holiday
• Employee Assistance Program offering confidential support for your wellbeing
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation

Skills and experience we value

• Strong leadership skills with the ability to support and motivate large teams
• Commercial awareness and focus on delivering store performance
• Confidence handling colleague and customer escalations
• Solving complex problems in a fast-paced retail environment
• Being customer‑obsessed and delivering exceptional service
• Influencing others with a positive attitude
• Active listening and showing empathy towards customer and colleague needs
• Staying calm and supportive in challenging moments
• Working as part of a leadership team to achieve store targets
• Bringing positive energy and representing the brand with confidence

Why Vision Express?

At Vision Express, you’ll be part of something bigger. With over 550 stores across the UK and Ireland, you’ll have opportunities to share knowledge, develop new skills, and build your career within a supportive and ambitious environment.

We believe our differences make us stronger. Diversity, inclusion, and mutual trust are core to our culture, helping us reach our goals and deliver exceptional results together.

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Where you'll be working

Unit 089 Upper Thames Walk, Bluewater, Greenhithe, Kent, DA9 9SP, United Kingdom

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Why Join Us

We are Pioneers bringing heritage into the future

We’re deeply rooted in our legacy – proud of where we came from, yet always innovating and improving the rules of the eyewear and eyecare game. We never stop learning, nor would we want to. We see our search for innovative solutions as an ongoing journey, not a destination. We’re curious – keeping up with trends, gathering insight, and thinking about where we can go next.

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Application Process

APPLICATION PROCESS

We’re thrilled that you’re considering applying to work with us. As a first step, you’ll need to submit your online application via our careers site. That’s when we review your application against role requirements. Unsuccessful applications will be informed by email.

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